Terms of service

1. Who provides the service

Wedding Guests (the "Service") is provided by Piotr Makowiec, Binarowa 469, 38-340 Biecz, a private individual running unregistered activity under Polish law (art. 5(1) of the Entrepreneurs' Law) (the "Provider").

You can reach us at contact@wedding-guests.com. This is also the address for complaints, withdrawal and reports of illegal content.

2. Definitions

• Couple: the person or two people who create an account and organise a wedding in the Service (the account holder and the partner they invite).
• Guest: a person invited to the wedding who replies through their personal link or QR code. Guests do not need an account.
• Wedding: the wedding the Couple sets up in the Service, with its guest list, page and replies.
• Plan: the free plan or a paid plan bought once for one Wedding (or given by the Provider without payment, see section 6).
• Consumer: a person concluding a contract not directly related to their business or profession, and a person running a business for whom the contract is not of a professional nature.

3. What the Service does

The Service lets the Couple prepare a guest list, give every invitation a personal reply link and QR code, publish a reply page, collect Guests' answers (attendance, plus-ones, children's ages, diets and allergies, extra events, accommodation and transport), see summaries, remind Guests themselves and, in paid plans, export lists and print RSVP cards.

The Service never sends messages to Guests by itself. Reminders are sent by the Couple from their own phone or mailbox.

What each Plan includes and costs is shown on the pricing page (https://wedding-guests.com/en/plans). That page is part of the information given to you before purchase.

4. Technical requirements

Guests only need a phone or computer with a browser.

• a device with internet access and a current browser (Chrome, Safari, Firefox, Edge or similar) with JavaScript and cookies enabled,
• an active email address for the Couple's account.

5. Account

• You need to be at least 18 years old to create an account.
• The contract for using the free Service is concluded when you confirm your email address, for an indefinite period.
• Keep your password to yourself. You may invite one partner to manage the Wedding with you.
• You must not post illegal content or use the Service against the law, good practice or other people's rights, or send content that harms the Service (e.g. malware).
• You can delete your account at any time in Settings. This ends the contract.

6. Paid plans and payment

• A paid Plan is bought once for one Wedding. It is not a subscription and does not renew.
• Prices are total prices in the currency shown (PLN or EUR), including any taxes due.
• Payment is handled by Stripe, using the methods offered at checkout.
• The contract for a paid Plan is concluded when the payment is confirmed. We confirm it by email with the purchase details and these terms.
• Paid features stay available until a year after the wedding date, and for at least a year from payment.
• Moving to a higher Plan costs the difference in price. Each payment is a separate contract.
• We may give a paid Plan without payment, for example as an apology for a problem or as a prize. Such a Plan works like a bought one and for as long, but no money is involved, so there is nothing to refund. We take it back only if it was given by mistake (for example to the wrong Wedding); the Wedding then returns to the Plan it had before.

7. 14-day right of withdrawal with a full refund

As a Consumer you may withdraw from the contract for a paid Plan within 14 days of concluding it, without giving a reason.

We refund the full amount paid, even if you have already used the Plan. This is more than the law requires.

To withdraw, send us a clear statement, for example by email to contact@wedding-guests.com, using the model form below or in your own words. Sending it before the 14 days end is enough.

We refund within 14 days of receiving your statement, using the same payment method, at no cost to you. After the refund the Wedding returns to the free Plan: your data stays, but paid features are no longer available.

8. Complaints and conformity of the service

If the Service does not work as described, write to contact@wedding-guests.com with what happened and what you expect. We reply within 14 days.

As a Consumer you have the statutory rights for digital services that do not conform to the contract: to have them brought into conformity, to a price reduction or to withdraw from the contract.

9. Guests' data entered by the Couple

The Couple decides whom to invite and enters Guests' names and, optionally, contact details for their own reminders. The Couple should enter only what is needed to organise the wedding.

How personal data is processed, including information about diets and allergies given by Guests, is described in the privacy policy (https://wedding-guests.com/en/privacy).

10. Illegal content

Anyone can report content they believe is illegal (for example on a reply page or a cover photo) to contact@wedding-guests.com. Please say where it is and why it is illegal.

We review reports promptly. If we remove content or limit an account, we tell the person concerned and explain why. They can reply to that message to challenge the decision.

11. Keeping and deleting data

• A Wedding's data is kept until a year after the wedding date, or until paid access ends if that is later. Before that we send monthly reminders by email and a final notice 7 days before deletion.
• The Couple can delete the Wedding earlier; deletion happens after 7 days, during which it can be cancelled.
• Accounts never confirmed are deleted after 7 days.

12. Ending the contract by the Provider

If we reasonably suspect that an account breaks these terms (for example fraud or illegal content), or if you ask us (for example after losing a device), we may temporarily block signing in to the account. We tell the account holder why, unless you asked for it. A block deletes nothing and the Guests' reply page keeps working; we lift it once the matter is resolved.

We may end the contract with 14 days' notice for an important reason (such as closing the Service), or immediately if the account seriously breaks these terms. If we close the Service, we refund the paid Plans in proportion to the time left.

13. Liability

We do our best to keep the Service available and safe, but there may be breaks for maintenance or failures beyond our control. Nothing in these terms limits a Consumer's statutory rights.

14. Changes to these terms

We may change these terms for important reasons, such as changes in the law or in the Service. We will email account holders at least 14 days before changes take effect. Changes do not affect Plans already paid for. If you do not accept them, you can delete your account before they take effect.

15. Final provisions

Polish law applies. A Consumer keeps the protection given by the mandatory law of their country of residence.

A Consumer may use out-of-court help, for example a municipal or district consumer ombudsman (rzecznik konsumentów), the Trade Inspection (Inspekcja Handlowa) or consumer organisations. More at uokik.gov.pl.